Work focused on making technical, organizational, and policy complexity usable for people making decisions.
Led technical education content for Cisco Secure Access in partnership with product, engineering, and UX teams.
Delivered documentation and research-informed content across 20+ quarterly sprint cycles, including Cisco Assistant LLM feature docs and proof-of-concept support.
Served as customer communications lead for Cisco Security Documentation, translating release and vulnerability changes into clear action-oriented updates.
Improved communication process consistency while coordinating impact studies with Product and Data Science teams.
Managed campaign web and research for the Forest Defenders Alliance and analyzed parliamentary voting patterns and committee memberships.
Produced campaign monitoring datasets that supported outreach strategy and policy advocacy across the EU context.
Owned revenue data management, grant pipeline operations, and donor support systems.
Strengthened fundraising operations and decision support for mission-critical programs.
Supported Salesforce planning and implementation for grant, community, and program operations.
Improved cross-team workflows and user support with scalable platform operations.
Not1More | August 2015 - August 2019
Computer Courage | January 2013 - November 2014
DOMICO Software | June 2006 - January 2013