Tim Shores

Most useful information is stuck. It lives in people's heads, buried in systems nobody reads, jargon nobody outside the room understands, or data waiting to be shaped into a decision.

At Cisco, that means content strategy and information architecture for security products so customers can quickly find and act on what they need.

Before that, it meant building databases of European Parliament voting patterns for a forest policy campaign, designing donor data systems and concept notes for a Haiti-focused nonprofit, and building a knowledge base that cut support call volume by 20% at a software company.

I use AI tools, Python, and open-source data as part of making institutional knowledge accessible at scale.

I currently serve in local civic and education leadership roles, where policy, budgets, and community needs are translated into decisions people can use.

• Planning board member in Western Massachusetts
• School committee service in Western Massachusetts
• Board member, The MPOWER Project