Most useful information is stuck. It's in people's heads, buried in systems nobody reads, jargon nobody outside the room understands, or data waiting to be shaped into a decision. I've spent my career finding it and making it useful.
At Cisco, that means leading content strategy and information architecture for security products — structuring technical knowledge so customers can find and act on what they need. I'm currently a member of a cross-organizational tiger team transforming Cisco's technical communications into an AI-native content system, focused on content modeling and context engineering that structure knowledge for AI reasoning and dynamic, persona-driven experiences. This builds on earlier work documenting Cisco's LLM-powered assistant feature and prototyping AI generation of identity-based technical content.
Before Cisco, it meant building databases of European Parliament voting patterns for a forest policy campaign, designing donor data systems and writing program concept notes for a Haiti-focused nonprofit, and constructing the knowledge base that cut support call volume by 20% at a software company.
Outside work, I serve on a planning board and two school committees in Western Massachusetts and on the board of The 'MPOWER Project. Municipal budgets, policy, and community needs all hold trapped knowledge, and the value comes when it's made legible to the people making decisions about them.
My range of work is deliberate. Illegible complexity shows up everywhere, and the work of solving it transfers across contexts more than people expect.
I work regularly with AI tools, Python, and open-source data as part of how I approach making institutional knowledge accessible at scale. I'm building professionally toward the intersection where structured content, AI reasoning, and human judgment work together.
Cybersecurity Cisco Secure Access Content Strategy
Content strategy lead for Cisco Secure Access, architecting end-to-end content strategy and launching documentation for SASE Management in close collaboration with product, engineering, UX, and CX teams.
Member of Cisco's AI-Native Content Strategy tiger team, focused on content modeling and context engineering for graphRAG-structured knowledge, AI reasoning, and dynamic persona-driven content experiences.
Content StrategyInformation ArchitectureAI-Native ContentContent Modeling
Communication Strategy Duo Customer Communications Program
Served as customer communications lead for Cisco Security Documentation, translating release and vulnerability changes into clear action-oriented updates.
Improved communication process consistency while coordinating impact studies with Product and Data Science teams.
Release NotesComms PlanningRisk CommunicationMentorship
Policy Analytics Forest Defenders Alliance Research and Monitoring
Managed campaign web and research for the Forest Defenders Alliance and analyzed parliamentary voting patterns and committee memberships.
Produced campaign monitoring datasets that supported outreach strategy and policy advocacy across the EU context.
Data CollectionPolicy ResearchDatabase DesignCampaign Strategy
Nonprofit Systems Hope for Haiti Data and Donor Experience
Owned revenue data management, grant pipeline operations, and donor support systems.
Strengthened fundraising operations and decision support for mission-critical programs.
Grant PipelineDonor SystemsRevenue DataOperations
Automation and CRM VentureWell Platform Operations
Supported Salesforce planning and implementation for grant, community, and program operations.
Improved cross-team workflows and user support with scalable platform operations.
SalesforceProcess BuilderFlowIntegration
I currently serve in local civic and education leadership roles, where policy,
budgets, and community needs are translated into decisions people can use.
- Planning board member in Western Massachusetts
- Energy committee member in Western Massachusetts
- Two school committees in Western Massachusetts
- Board member, The 'MPOWER Project, NYC
