Most useful information is stuck. It's in people's heads, buried in systems nobody reads, jargon nobody outside the room understands, or data waiting to be shaped into a decision. I've spent my career finding it and making it useful.
At Cisco, that means leading content strategy and information architecture for security products — structuring technical knowledge so customers can find and act on what they need. I'm currently a member of a cross-organizational tiger team transforming Cisco's technical communications into an AI-native content system, focused on content modeling and context engineering that structure knowledge for AI reasoning and dynamic, persona-driven experiences. This builds on earlier work documenting Cisco's LLM-powered assistant feature and prototyping AI generation of identity-based technical content.
Before Cisco, it meant building databases of European Parliament voting patterns for a forest policy campaign, designing donor data systems and writing program concept notes for a Haiti-focused nonprofit, and constructing the knowledge base that cut support call volume by 20% at a software company.
Outside work, I serve on a planning board and two school committees in Western Massachusetts and on the board of The 'MPOWER Project. Municipal budgets, policy, and community needs all hold trapped knowledge, and the value comes when it's made legible to the people making decisions about them.
My range of work is deliberate. Illegible complexity shows up everywhere, and the work of solving it transfers across contexts more than people expect.
I work regularly with AI tools, Python, and open-source data as part of how I approach making institutional knowledge accessible at scale. I'm building professionally toward the intersection where structured content, AI reasoning, and human judgment work together.
Technical Education Content Developer
Cisco | May 2024 - Present
- Content strategy lead for Cisco Secure Access; architected end-to-end content strategy, launched documentation for SASE Management, and drove quality improvements to IPsec tunnels documentation.
- Member of the Content Modeling workstream on Cisco's AI-Native Content Strategy initiative — a cross-organizational tiger team transforming Cisco's technical communications into graphRAG-structured knowledge work focused on content modeling and context engineering for AI reasoning and dynamic, persona-driven experiences.
- Developing information architecture expertise as a formal IA mentee, applying it to AI-ready content structures across the Secure Access product line and leading context engineering work in support of AI tooling adoption. Earlier work includes documenting the Cisco Assistant LLM feature and co-developing a hackathon proof-of-concept for LLM-generated, identity-based technical content.
Technical Communications Specialist
Cisco | February 2022 - May 2024
- Duo customer communications lead and content researcher for Cisco Security Documentation.
- Owned communication planning around product changes, vulnerabilities, and required customer actions.
- Coordinated communication impact studies with Product and Data Science teams and mentored early-career coworkers and students.
Community Action Researcher
Town Common Research | January 2022 - August 2023
- Community-based participatory research and age-friendly needs assessment data collection and reporting.
- Supported towns and organizers with evidence-based, community-driven knowledge management.
Forest Policy Campaign Researcher
Partnership for Policy Integrity | October 2019 - January 2023
- Managed website, outreach, research, and writing for forest policy advocacy.
- Built and maintained parliamentary voting and committee datasets to support campaign monitoring and outreach.
Director of Data and Donor Experience
Hope for Haiti | August 2019 - February 2022
- Managed revenue data, grantwriting pipeline operations, and donor services.
Platform Analyst
VentureWell | November 2016 - August 2019
- Supported Salesforce development planning and implementation as first responder for platform delivery.
- Worked across Salesforce Community, Pardot, Service Cloud, Flow, Apex, Lightning Web Components, and third-party integrations.
I currently serve in local civic and education leadership roles, where policy,
budgets, and community needs are translated into decisions people can use.
- Planning board member in Western Massachusetts
- Two school committees in Western Massachusetts
- Board member, The 'MPOWER Project
