Hi, I'm Tim

Data Storyteller

Community Facilitator

Turning Complexity into Strategy

Tim Shores

About Me

I help people make sense of complex information — finding the signal, shaping the story, and making it useful.

My work lives at the intersection of data, storytelling, strategy, and community. I turn systems thinking, technical details, and messy datasets into clear insights people can act on.

With this in mind, always: "By the time it can be captured in numbers, it's too late" — Peter Drucker. The future is too complex to behave according to our frameworks.

Skills

Experience

Technical Education Content Developer

Cisco • 2022 - Present

Researching and delivering Cisco Secure Access technical documentation in collaboration with product, engineering, and UX teams. Facilitating UX research and content design projects in 20+ quarterly sprints in alignment with research-driven customer outcomes and product team goals. Researched and wrote Cisco Assistant LLM feature documentation for Secure Access and collaborated on a hackathon proof-of-concept demonstrating LLM generation of dynamic, user identity-based Cisco technical content.

Director of Data & Donor Experience

Hope for Haiti • 2019 - 2023

Hope for Haiti’s Mission Statement: To improve the quality of life for the Haitian people, particularly children. My responsibilities: Revenue data management; Grantwriting and grant pipeline management; Donor services and support.

Platform Analyst

VentureWell • 2016 - 2019

  • Nonprofit working to cultivate early stage ventures to commercialize high-impact STEM innovations.
  • The Information Systems team collaborates to evaluate, design, and implement solutions for: Programmatic community building and network weaving; impact evaluation and program monitoring; grants management; funder, investor, and program participant relationship management; digital marketing; event management.
  • I was the first responder for Salesforce development planning and implementation, and the second-tier resource for user support and training.
  • I worked with the following platform components: Salesforce Community, Pardot, Service Cloud, Process Builder and Flow, Apex triggers and classes, Lightning Web Components, Nonprofit Success Pack, TaskRay.
  • I worked with the following third-party tools: Skuid, RForcecom and RStudio, NetSuite integration via SOAP API, Form Assembly, Adobe Sign, Conga Composer, WordPress, Node.js.